# Intercom chat

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How to get support
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Intercom chat integrated with Boomerangme allows you to contact our support team instantaneously.

1. Upon successful login, navigate to the bottom-right corner of the screen.<br>
2. From here, click the <img src="https://121681468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBfW4nnOu4AysbkbyxNug%2Fuploads%2FhqmpxM0ImZZPZpebFSfW%2Fimage.png?alt=media&#x26;token=5f6730fc-aff0-4800-9f1f-18e65cca5fea" alt="" data-size="line">button. Doing so opens the a popup.

<figure><img src="https://121681468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBfW4nnOu4AysbkbyxNug%2Fuploads%2FvfAHoPLgj5EDUzkqDMX2%2Fimage.png?alt=media&#x26;token=31ae7feb-2e31-446a-a853-06d409bc2a06" alt=""><figcaption><p>Chat Icon</p></figcaption></figure>

3. From the bottom of this popup, click Messages.

<figure><img src="https://121681468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBfW4nnOu4AysbkbyxNug%2Fuploads%2FV9qXYmtB9HuzrMN13aQF%2Fimage.png?alt=media&#x26;token=d3c36b9d-4759-43fd-a70c-5e900c55c01e" alt=""><figcaption><p>Messages</p></figcaption></figure>

4. All the messages you have sent previously are displayed in the chat popup that opens. In case you are chatting for the first time, click the Send us a message button.

<figure><img src="https://121681468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBfW4nnOu4AysbkbyxNug%2Fuploads%2F5fTVWNSXOo2VxmwsaJ4e%2Fimage.png?alt=media&#x26;token=556a93a1-f91f-4939-8047-26070a11dd0b" alt=""><figcaption><p>Send us a message</p></figcaption></figure>

5. As a result, the chat window is displayed. You can type in the message in the Enter a message field. You can also include GIFs, emojis, and attachments using the three icons at the end of this field.

<figure><img src="https://121681468-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBfW4nnOu4AysbkbyxNug%2Fuploads%2FU01rFIt9O3f6kFhaO6Ha%2Fimage.png?alt=media&#x26;token=91c29631-c5c1-4f6e-b48d-da4dfec57d80" alt=""><figcaption><p>Message</p></figcaption></figure>

### About Intercom chat availability

Intercom chat is the support channel for Boomerang direct customers only — users who have their own Boomerangme account, whether on a trial or a paid subscription.\
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This chat is not available to end clients of agencies who use Boomerang via sub-accounts. If you are an agency, your clients should contact your agency’s support team, not Boomerangme support.\
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To provide support chat access for your own clients, you can connect a separate chat widget to your agency account. See: [How to connect a support chat widget for agency clients](https://docs.boomerangme.cards/white-label/google-tag-manager).
