# Intercom chat

{% embed url="<https://www.loom.com/share/0071f6961d3240929cad61b7702c1af6>" %}
How to get support
{% endembed %}

Intercom chat integrated with Boomerangme allows you to contact our support team instantaneously.

1. Upon successful login, navigate to the bottom-right corner of the screen.<br>
2. From here, click the <img src="/files/1qPhqgOr9oJxkyVpUC6u" alt="" data-size="line">button. Doing so opens the a popup.

<figure><img src="/files/rEOrwnJBNf2Ba7FaijGG" alt=""><figcaption><p>Chat Icon</p></figcaption></figure>

3. From the bottom of this popup, click Messages.

<figure><img src="/files/BsuJHmlaQV0v7Rs1nRQ7" alt=""><figcaption><p>Messages</p></figcaption></figure>

4. All the messages you have sent previously are displayed in the chat popup that opens. In case you are chatting for the first time, click the Send us a message button.

<figure><img src="/files/GYA9ORN06SLdDq0hxRVH" alt=""><figcaption><p>Send us a message</p></figcaption></figure>

5. As a result, the chat window is displayed. You can type in the message in the Enter a message field. You can also include GIFs, emojis, and attachments using the three icons at the end of this field.

<figure><img src="/files/Hgy7sdoC3OMZ08sBXTkh" alt=""><figcaption><p>Message</p></figcaption></figure>

### About Intercom chat availability

Intercom chat is the support channel for Boomerang direct customers only — users who have their own Boomerangme account, whether on a trial or a paid subscription.\
\
This chat is not available to end clients of agencies who use Boomerang via sub-accounts. If you are an agency, your clients should contact your agency’s support team, not Boomerangme support.\
\
To provide support chat access for your own clients, you can connect a separate chat widget to your agency account. See: [How to connect a support chat widget for agency clients](/white-label/google-tag-manager.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.boomerangme.cards/support/intercom-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
