πŸŽ“
Boomerangme knowledge base
  • Getting started
    • πŸš€Introduction
    • βœ…Getting started - Quick wins!
      • πŸ” Quick Win #1: Regular loyalty card setup
      • 🎫 Quick Win #2 Creating a coupon card to attract new customers
      • βœ… Quick Win #3: Importing existing customers and issuing loyalty cards
      • πŸͺƒ Quick Win #4: Loyalty Cards Delivery by SMS and Email
      • πŸ“² Quick Win #5: How to Promote Your Loyalty Card with QR Code
      • πŸ‘¨β€πŸ’Ό Quick Win #6: Creating manager seats for salespeople in local stores
      • πŸ‘―β€β™€οΈ Quick Win #7: Setting up a referral program
    • πŸ”‘Login and registration
      • πŸ§‘β€πŸ’»How to Register on Boomerangme?
      • πŸ“±How to Login with Phone?
      • πŸ“§How to Login with Email?
      • πŸ”How to Recover your Account Password?
    • πŸ“–Product presentation
    • πŸ’°Affiliate program
  • Inspiration & Ideas
    • πŸ’‘Inspiration
    • πŸ’ŽUse cases
      • πŸ”΅Boomerangme + Facebook Ads
      • πŸ”΅Boomerangme + Google Ads
    • πŸ’ΌCase studies
    • πŸ’²Loyalty ROI calculator
    • πŸ’°Agency margin profit calculator
  • Cards creation
    • ✴️Stamp
    • 🎟️Multipass
    • πŸ’°Cashback
    • 🎁Gift
    • 🎫Coupon
    • ❀️Membership
    • πŸ’²Discount
    • 🎁Reward
  • How to install the card
    • 🍏iPhone (iOS)
    • πŸ€–Android
      • PWA cards on Android
      • Google Pay on Android
    • πŸ”How to restore the card
  • Customers (CRM)
    • πŸ‘¨Customer profile
    • πŸ”ƒImport / export
    • πŸ—ƒοΈCustomer filters
    • πŸ“ŠRFM analysis
  • Scanner app
    • πŸ‘€How it works
    • ⬇️Installation
    • ⚑Login in the scanner app
    • πŸ“ΈScan and make transactions
      • ✴️Scanner app – Stamp
      • 🎟️Scanner app – Multipass
      • πŸ’°Scanner app – Cashback
      • πŸ’³Scanner app – Gift card
      • 🎫Scanner app – Coupon
      • ❀️Scanner app – Membership card
      • πŸ’²Scanner app – Discount
      • 🎁Scanner app – Reward
  • Managers
    • πŸ”ƒManager (team member) seats Add / edit / delete
    • πŸ‘¨β€πŸ’ΌManager (team member) profile
  • Card distribution
    • πŸͺOffline
      • πŸ“„Table tent and stickers
    • 🌐Online
      • πŸ”—Link for sharing
      • πŸ’¬SMS delivery
      • πŸ“§Email delivery
  • Push notifications
    • πŸ‘€How it works
      • 🍏iPhone (iOS)
      • πŸ€–Android
      • ⏳How long does it take for push messages to be received by our customers?
      • πŸ“«Why aren't my customers receiving push messages?
    • πŸ’¬Push section
      • Marketing push
        • Sending messages to all customers
        • Sending messages to a segment of customers
        • Sending message to an individual customer
      • Transactional push
      • Geo-push
      • Push automation
        • Feedback collection
        • Next visit reminder
        • Birthday congratulation
      • Triggered auto-push
  • Mailings
    • πŸ“§How to create and send a mailing
    • 🟒Ноw to connect WhatsApp Bot
    • πŸ”΅How to create a facebook messenger bot on the facebook side
    • πŸ”΅How to Create a Telegram Bot
  • Dashboard
    • πŸ“ˆDashboard
      • πŸ—ΊοΈHow to Access the Dashboard?
      • πŸŽ›οΈWhat does the Boomerangme Dashboard Include?
  • Feedback collection
    • ⭐Feedback collection
  • Referral program
    • πŸ‘―Referral program
  • Geolocations
    • πŸ“Geolocations
      • πŸ—ΊοΈHow to Access Locations Section?
      • πŸ“ŒHow to Add a Location?
  • Settings
    • βš™οΈSettings
      • πŸ’³Plan
      • πŸ› οΈPersonal Settings
      • πŸ”—Integrations
      • πŸͺWebhooks
  • ⭐Promo codes
  • White label
    • βšͺWhite label
    • 🌎Domain name
    • πŸ“§Mailgun
    • πŸ“§SMTP
    • πŸ’¬Twilio
    • πŸ”—Google tag manager
    • πŸ’²Stripe
      • πŸ–ŠοΈManage subscription
    • πŸ’²PayPal
  • βš™οΈSettings
  • Agency account
    • πŸ’²Agencies
    • ⚑Sub-accounts
    • πŸ’°Payments
    • πŸ’±Plans
    • πŸͺ§Agency LΠ°nding
  • πŸ“–Presentation for Agencies
  • PROSPECTING
    • πŸš€Richie, your AI Sales Copilot
    • πŸ‘¨β€πŸ’ΌProspecting
    • πŸ“šSnapshots
    • πŸ“§Setting up Mailgun Account
  • Franchise account
    • 🌎Franchise chains
  • MARKETPLACE
    • πŸš€Create an Application
    • 🟒Shopify POS
    • ♦️Lightspeed POS
    • ⚫Square
    • πŸ•GloriaFood
  • Integrations
    • 🟠Toast POS
    • 🟒HighLevel
      • Connect "Boomerangme" with GoHighLevel
      • How to install the Boomerangme plugin
    • πŸ”΅ActiveCampaign
    • πŸ”΅Manychat
    • πŸ”΅UChat
    • ⚫Square
    • 🟒Shopify
  • πŸ”΅Wordpress Woocommerce
  • API
    • πŸ”—API docs
    • πŸͺWebhooks
    • 🟠Zapier
    • 🟒Pabbly
    • 🟠Integrately
    • πŸ”΅KonnectzIT
    • 🟠Albato
    • 🟣Make.com
  • Tutorials
    • πŸ“ΊVideo tutorials
  • Support
    • πŸ†˜Intercom chat
    • ❓FAQ
    • πŸ€AppSumo
    • πŸ—ΊοΈRoadmap
    • ✨Community
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On this page
  • 1. Your customers don't have your card installed in Apple Wallet.
  • 2. If the card is installed in Google Wallet:
  • 3. Your customers have 'Automatic Updates' turned off on iOS devices
  • 4. Your customers disabled push notifications on Android devices (PWA cards)

Was this helpful?

  1. Push notifications
  2. How it works

Why aren't my customers receiving push messages?

The most popular reasons for non-delivery

PreviousHow long does it take for push messages to be received by our customers?NextPush section

Last updated 4 months ago

Was this helpful?

Here are some reasons why your customers may not receive from you.

1. Your customers don't have your card installed in Apple Wallet.

Only customers with the 'Card Status' of 'Installed' can receive push messages. Simply go to your 'Customers' section and check the 'Card Status'

If you notice that your customer's card status is 'not installed' (meaning they have signed up but have not installed their card), here's how you can send them their unique card link and tell them to install their card.

2. If the card is installed in Google Wallet:

  • check wallet notification settings (may not have permission)

  • ❗️Note that only three push notifications per day are displayed on the screen. This is a Google limitation.

3. Your customers have 'Automatic Updates' turned off on iOS devices

  • check wallet notification settings (may not be allowed)

4. Your customers disabled push notifications on Android devices (PWA cards)

  • check the settings on the back of the card (notifications should be enabled).

  • check browser notification settings (it may be prohibited).

  • ❗️Note that notifications are not supported by all browsers, so we recommend using Chrome.

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push messages
Card status