📫Why aren't my customers receiving push messages?

The most popular reasons for non-delivery

Here are some reasons why your customers may not receive push messages from you.

1. Your customers don't have your card installed in Apple Wallet.

Only customers with the 'Card Status' of 'Installed' can receive push messages. Simply go to your 'Customers' section and check the 'Card Status'

Card status

If you notice that your customer's card status is 'not installed' (meaning they have signed up but have not installed their card), here's how you can send them their unique card link and tell them to install their card.

2. If the card is installed in Google Wallet:

• check wallet notification settings (may not have permission)

• ❗️Note that only three push notifications per day are displayed on the screen. This is a Google limitation.

3. Your customers have 'Automatic Updates' turned off on iOS devices

• check wallet notification settings (may not be allowed)

4. Your customers disabled push notifications on Android devices (PWA cards)

• check the settings on the back of the card (notifications should be enabled).

• check browser notification settings (it may be prohibited).

• ❗️Note that notifications are not supported by all browsers, so we recommend using Chrome.