90% of revenue is driven by returning visits (loyalty members)
Niche Coffee Shops (42 locations) | ||
| Loyalty mechanic Cashback | ||
Time 8 months | ||
Loyalty members 75,779 | ||
Transactions 1,169,592 | ||
Push delivered 8,512,114 | ||
Retention rate 28% (2,4x growth) | ||
Revenue $1,871,347 (3,6x growth) |
90% of revenue is driven by returning visits (loyalty members)
90% of customers install the cards
4,9 average feedback rating
252 new loyal referral customers
Customer base portrait
Niche Nail polish salons (22 locations) | ||
Loyalty mechanic Multi Reward | ||
Time 27 months | ||
Loyalty members 53,297 | ||
Transactions 245,956 | ||
Push delivered 6,101,526 | ||
Retention rate 41.6% (4/x growth) | ||
Revenue $14,676,938 (4,2x growth) | ||
| Average check | 2,2x growth |
63% of visits was made by returning customers (loyal members)
53% of customers are installed the loyalty cards
Revenue and average check growth
Retention is up to 4x on the loyalty members (loyalty cardholders)
4,9 average feedback rating