❓FAQ
The most popular questions are already answered
Tell us more about your company, employees, background, etc.
We started Boomerangme in early 2019 with a two-person team. Before this product, both founders worked in digital for 12 years. In 2021 was incorporated in Delaware (USA) and raised a pre-seed investment round to start international sales. Now we have 18 teammates, and we want to grow to 30 by the end of this year.
Do you have a public roadmap or can you let us know what features to expect in the future?
Sure, please check this link: https://roadmap.boomerangme.biz/boomerangme/
You can subscribe to the platform updates here: https://roadmap.boomerangme.biz/boomerangme#/updates
Also, you can suggest your needed functions in the Feature Request section: https://feedback.boomerangme.cards/boards/feature-requests
Where can I find tutorials or demos about using your tool and different features?
Right here :)
Video tutorials are available here: https://loom.com/share/folder/e94f25b189f845dab35cd84f854e104f
How does your tool compare to competitors?
Please check the Alternatives page on our website: https://boomerangme.biz/alternatives
What languages do you support?
Arabic
Catalan
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English
Estonian
French
German
Hebrew
Hindi
Icelandic
Indonesian
Italian
Japanese
Kazakh
Korean
Latvian
Lithuanian
Norwegian
Polish
Portuguese
Portuguese (Brazil)
Romanian
Russian
Slovak
Spanish
Swedish
Thai
Turkish
Vietnamese
Need more languages?
Please add your translation here in the comments. We will upload the new language immediately.
You can proofread and make corrections here (file available for comments). We will add your edits to the service almost immediately as they appear.
How do we reach support?
Via the Intercom support chat in the personal account and by email [email protected]
Is this GDPR compliant?
Yes. https://www.boomerangme.biz/legal-docs
Also, we have a DPA agreement for European resellers.
Is there a privacy policy I can access?
Absolutely. You can view our privacy policy at: https://boomerangme.biz/gdpr/tpost/teyah34dd1-privacy-policy
What happens to user data collected by Boomerangme?
We collect user data via the secure https protocol and it is stored in encrypted form.
Can I upgrade my product subscription later?
You will get a maximal features Business plan with further updates
Is there an affiliate or referral program?
Yes! You can view the details about the referral program at: https://www.boomerangme.com/affiliate-program
Is the Scanner App White Labelled as well?
Yes, Scanner App supports White labels too. We created Progressive web application that works from mobile browsers. You can find the link in the upper right corner of your account, at the Managers section. Scanner app does not require placement in the App Store and Google Play. The app opens through a link from your domain and with your branding. On a smartphone, you can set an icon on the screen.
Does the white-label option support custom domains (CNAME)?
Only 1 domain can be connected to an account in the system.
Does the white-label option support sending transactional Emails / SMS from my domains?
We support integrations with Sendgrid and Mailgun or SMTP to send email from your sender. And also we support Twilio integration for SMS mailing as well.
Can I redeem all the codes I buy under one account/email for now and then spread them out later to client accounts as they become available?
No. Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.
Are there any limitations to this deal for a certain country or region?
No! There are no limitations for any region/country. Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.
Can I use Boomerangme for Multiple Brands?
Yes! We support the creation of loyalty cards for multiple businesses from the same account.
Is there a Facebook group or community?
Yes! You can view the Facebook community at: https://www.facebook.com/groups/boomerangme
Where else can I leave a review for Boomerangme?
You can use the following links to provide your valuable feedback:
https://www.g2.com/products/boomerangme/
https://www.trustpilot.com/review/boomerangme.biz
https://www.capterra.com/p/241848/Boomerangme/
Where are the Servers Located?
1. Boomerangme, Inc. is incorporated in the United States of America, State of Delaware.
2. We do not host our servers in Russia. We are hosted on DigitalOcean in data centers in the US and Germany to speed up data transfer.
3. The project team is now in Georgia, not Russia.
What are the reseller option limits?
The reseller option has the following limits:
1 code = 2 sub-accounts
2 codes = 4 sub-accounts
3 codes = 6 sub-accounts
4 codes = 8 sub-accounts
5 codes = 10 sub-accounts
Additional sub-accounts above the limit will be charged at an additional $15/month for each one.
You can still set your own currencies and prices for plans, connect payment gateways and create integrations using API.
And we do NOT charge revenue sharing fees and additional commissions. We will keep these conditions until the end of our AppSumo Select listing. Immediately after completion we will introduce new limits for the reseller option, which will correspond to the standard conditions.
We are so excited to provide you the best opportunities as more as we can.
Please take a look to updated Reseller deck:
https://docs.google.com/presentation/d/1bWIeek2Hchy9eimSAR1Bg0bqSCoTI9MqQ1xcRHbOgm0/edit?usp=sharing Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.
Is there any way I can get access to the marketing material?
Each reseller sets its own WL, its own domain, we provide marketing materials.
You can use the agency promo page. You can contact your personal manager to find out more about purchasing a WL bundle.
How does the White Label Setup Work?
You need to connect the domain. After that the tabs for configuring WL will become available.
How does the Reseller account work?
You can see a walkthrough video on the reseller account on the following link:
https://www.loom.com/share/4bc647c6423d489b952499e49bd197bb
How does AppSumo work with Boomerangme?
You can see a detailed walkthrough video for AppSumo at:
https://www.loom.com/share/c55f18f643ef411b8972bed39cd710b6
Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.
Can Boomerangme be integrated on our POS system?
We have an open API that you can use to create your own integration. There are a lot of POS terminals and they are all different. Here is the documentation about our API https://docs.digitalwallet.cards/
Unfortunately, we cannot give examples. Because customers make their own integrations and we do not see with which POS systems.
If you have any questions about API, please reach out to us and we will be glad to help you https://l.facebook.com/l.php?u=https%3A%2F%2Fjoin.slack.com%2Ft%2Fboomerangme%2Fshared_invite%2Fzt-1ezd95n0n-aTJJ815lsF~ce03TVvl4ng%3Ffbclid%3DIwAR0t5Pth4Q86To12nu7o45JD15Oe4c41hL2QjqJOQoBvSlmY8aMzNBsu6oI&h=AT06r23WTvNn1diMV60tb4pIyZLjG5IUqq9vro_rCblucdB--44dAQY26C_5V65vwy0b-PYWz8L90khMWzjuQB2sBvJi7N6FEYLHRWKYMEOQPknYEgjaPqc3lw&__tn__=R]-R&c[0]=AT1Id5uot5bXqQBa1LcV_zAltfWU2FKAj6f3hg3_gtcTs0pAy4Q7dYb06GbsqnUs1xBnyn2oRjNqlp3vJ-Spjd9FCMCYY2VU4iKwAfj1lmCxSBBaVshNIkKzkVcgzLDAELIADETkRLHpN15wgXbELe5m36O4pyTNt_c
Can I add a Team in Boomerangme?
Yes, you can add a manager (team member) you can manage the manager's permissions.
After paying for the Reseller program, I can't add a sub-account as the option is greyed out. What do I do?
You must have your domain connected. After that you will be able to add sub-accounts.
Can I change my domain in the future?
Yes, you can change it. But it's better to do it before your real customers start registering with you and setting up their loyalty programs. This is because the link and QR code where your domain will be generated when you create the card.
How does your OpenAPI work?
Here is the link to the Boomerangme Channel, where our technical experts will answer questions related to our open API:
What is UTM?
UTM - you will have a separate link that will lead to the installation of the map. But you will be able to track that this is the link where the map is installed.
For example, you call the UTM tag "Instagram" and you will know who exactly of the customers put the coupon from Instagram.
You make a second tag "customer VIP". You give this client this link and he distributes it to his friends, for example. And you will know who put the coupon from the client VIP.
That is, UTM tag gives you the ability to share channels from which your customers come. Gives you information which channel works best.
There is no need to duplicate the card. On one card, you can create a lot of UTM links.
Reseller Option for AppSumo Plus Members - Ending September 2 (Timer on AppSumo Page
You must have 5 AppSumo codes activated in your Boomerangme account.
Have you previously purchased the reseller option for $499? If yes, you need to pay an additional $300. If not, the unlimited reseller option will cost $799
A $300 upgrade https://buy.stripe.com/eVa5kE3iN3M01W0cND
Unlimited Reseller Payment Link: https://buy.stripe.com/6oE5kEg5z0zObwA8xm
Next, you leave reviews about us on the following sites:
https://appsumo.com/products/boomerangme/
https://www.trustpilot.com/review/boomerangme.biz
https://www.capterra.com/p/241848/Boomerangme/
https://www.g2.com/products/boomerangme/
Send screenshots of the reviews to us in the intercom chat (even if they are in the moderation stage, this will do) then we make your reseller option unlimited (within 1 hour, maybe faster)
Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.
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