> For the complete documentation index, see [llms.txt](https://docs.boomerangme.cards/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.boomerangme.cards/support/faq.md).

# FAQ

<details>

<summary>Tell us more about your company, employees, background, etc.</summary>

We started Boomerangme in early 2019 with a two-person team. Before this product, both founders worked in digital for 12 years. In 2021 was incorporated in Delaware (USA) and raised a pre-seed investment round to start international sales. Now we have 23 teammates, and we want to grow to 30 by the end of this year.

</details>

<details>

<summary>Do you have a public roadmap or can you let us know what features to expect in the future?</summary>

Sure, please check this link: <https://bmrng.canny.io/roadmap>

You can subscribe to the platform updates here: <https://bmrng.canny.io/changelog>

Also, you can suggest your needed functions in the Feature Request section: <https://bmrng.canny.io/roadmap>

</details>

<details>

<summary>How does your tool compare to competitors?</summary>

Please check the Alternatives page on our website: <https://boomerangme.biz/alternatives>

</details>

<details>

<summary>What languages do you support?</summary>

Arabic

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

English

Estonian

French

German

Hebrew

Hindi

Icelandic

Indonesian

Italian

Japanese

Kazakh

Korean

Latvian

Lithuanian

Norwegian

Polish

Portuguese

Portuguese (Brazil)

Romanian

Russian

Slovak

Spanish

Swedish

Thai

Turkish

Vietnamese

#### Need more languages?

Please add your translation [here ](https://docs.google.com/spreadsheets/d/1SZ2Qx6VUD0YjNhuJO2C056x40s1U9zeiHLs3vdVYGPI/edit?pli=1\&gid=946330916#gid=946330916)in the comments. You can review and make corrections here (the file is available for comments). We will add your edits to the service within 1-2 weeks or less.

</details>

<details>

<summary>How do we reach support?</summary>

Via the Intercom support chat in the personal account and by email <support@boomerangme.cards>

</details>

<details>

<summary>What other tools integrate with this product?</summary>

We have an open [API](/api/api-docs.md) and [Webhooks](/api/webhooks.md). And also you can make integrations using [no-code platforms](broken://pages/tLoiLmVx7Hhrl8lKYJaz) like [Zapier](/api/zapier.md).

</details>

<details>

<summary>Is this GDPR compliant?</summary>

Yes. <https://www.boomerangme.biz/legal-docs>

Also, we have a [DPA agreement](https://ghl.boomerangme.biz/documents/doc-form/690a07245411502f388b287d) for European resellers.

</details>

<details>

<summary>What payment gateway connections are available?</summary>

[Stripe](/white-label/stripe.md)

[PayPal](/white-label/paypal.md)

</details>

<details>

<summary>Is this HIPAA compliant? </summary>

Yes!

</details>

<details>

<summary>Is there a privacy policy I can access?</summary>

Absolutely. You can view our privacy policy at: <https://www.boomerangme.biz/legal-docs/privacy-policy>

</details>

<details>

<summary>What happens to user data collected by Boomerangme?</summary>

We collect user data via the secure https protocol and it is stored in encrypted form.

</details>

<details>

<summary>Is there an affiliate program?</summary>

Yes! You can view the details about the referral program at:\
<https://www.boomerangme.com/affiliate-program>

</details>

<details>

<summary>Does Boomerangme have a Mobile App?</summary>

No, we use a web application (scanner). The scanner supports WL

</details>

<details>

<summary>Can  White Label this product?</summary>

Yes! the White Label feature is facilitated by Boomerangme

</details>

<details>

<summary>Is the Scanner App White Labelled as well?</summary>

Yes, Scanner App supports White labels too. We created Progressive web application that works from mobile browsers. You can find the link in the upper right corner of your account, at the Managers section. Scanner app does not require placement in the App Store and Google Play. The app opens through a link from your domain and with your branding. On a smartphone, you can set an icon on the screen.

</details>

<details>

<summary>Does the white-label option support custom domains (CNAME)? </summary>

Only 1 domain can be connected to an account in the system.

</details>

<details>

<summary>Does the white-label option support sending transactional Emails / SMS from my domains?</summary>

We support integrations with Sendgrid and Mailgun, SMTP or Resend to send email from your sender. And also we support Twilio integration for SMS mailing as well.

</details>

<details>

<summary>Are there any limitations to this deal for a certain country or region?</summary>

No! There are no limitations for any region/country. Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.

</details>

<details>

<summary>Can I use Boomerangme for Multiple Brands?</summary>

Yes! We support the creation of loyalty cards for multiple businesses from the same account.

</details>

<details>

<summary>Is there a Facebook group or community?</summary>

Yes! You can view the Facebook community at:\
[https://www.facebook.com/groups/boomerangme ](<https://www.facebook.com/groups/boomerangme >)

</details>

<details>

<summary>Where else can I leave a review for Boomerangme?</summary>

You can use the following links to provide your valuable feedback:

<https://www.g2.com/products/boomerangme/&#x20>;

<https://www.trustpilot.com/review/boomerangme.biz&#x20>;

<https://www.capterra.com/p/241848/Boomerangme/><br>

</details>

<details>

<summary>Where are the Servers Located?</summary>

1. Boomerangme, Inc. is incorporated in the United States of America, State of Delaware.
2. We are hosted on DigitalOcean in data centers in the US and Germany to speed up data transfer.

</details>

<details>

<summary>Is there any way I can get access to the marketing material?</summary>

Each reseller sets its own WL, its own domain, we  provide marketing materials.

You can use the agency promo page. You can contact your personal manager to find out more about purchasing a WL bundle.

</details>

<details>

<summary>How does the White Label Setup Work?</summary>

You need to connect the domain. After that the tabs for configuring WL will become available.

</details>

<details>

<summary>Can I use Promo code?</summary>

Boomerangme does not have a built-in promo code feature for sub-accounts. However, there are two options available:

* **Stripe promo codes** — if your agency uses Stripe to collect payments from sub-accounts, you can create and apply promo codes directly in Stripe.
* **Manual rate assignment** — you can manually assign a custom rate to a sub-account at any time from your agency dashboard.

</details>

<details>

<summary>How does the Reseller account work?</summary>

You can see a walkthrough video on the reseller account on the following link:

<https://www.loom.com/share/4bc647c6423d489b952499e49bd197bb>

</details>

<details>

<summary>How does AppSumo work with Boomerangme?</summary>

You can see a detailed walkthrough video for AppSumo at:

<https://www.loom.com/share/c55f18f643ef411b8972bed39cd710b6>

Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.

</details>

<details>

<summary>Can Boomerangme be integrated on our POS system?</summary>

We have an open API that you can use to create your own integration. There are a lot of POS terminals and they are all different. Here is the documentation about our API <https://docs.digitalwallet.cards/>

Unfortunately, we cannot give examples. Because customers make their own integrations and we do not see with which POS systems.

</details>

<details>

<summary>Can I add a Team in Boomerangme?</summary>

Yes, you can add a manager (team member) you can manage the manager's permissions.

</details>

<details>

<summary>I can't add a sub-account as the option is greyed out. What do I do?</summary>

Before you can add sub-accounts, you need to connect your custom domain. Once the domain is connected, the option to add sub-accounts will become available.

To connect your domain, go to **White Label → Domain name**.

</details>

<details>

<summary>Can I change my domain in the future?</summary>

Yes, you can change it. But it's better to do it before your real customers start registering with you and setting up their loyalty programs. This is because the link and QR code where your domain will be generated when you create the card.

</details>

<details>

<summary>How does your OpenAPI work?</summary>

You can find our open API documentation here: <https://docs.digitalwallet.cards/[>
]\(<https://l.facebook.com/l.php?u=https%3A%2F%2Fjoin.slack.com%2Ft%2Fboomerangme%2Fshared_invite%2Fzt-1ezd95n0n-aTJJ815lsF~ce03TVvl4ng%3Ffbclid%3DIwAR0t5Pth4Q86To12nu7o45JD15Oe4c41hL2QjqJOQoBvSlmY8aMzNBsu6oI\\&h=AT06r23WTvNn1diMV60tb4pIyZLjG5IUqq9vro_rCblucdB--44dAQY26C_5V65vwy0b-PYWz8L90khMWzjuQB2sBvJi7N6FEYLHRWKYMEOQPknYEgjaPqc3lw&__tn__=R]-R\\&c\\[0]=AT1Id5uot5bXqQBa1LcV_zAltfWU2FKAj6f3hg3_gtcTs0pAy4Q7dYb06GbsqnUs1xBnyn2oRjNqlp3vJ-Spjd9FCMCYY2VU4iKwAfj1lmCxSBBaVshNIkKzkVcgzLDAELIADETkRLHpN15wgXbELe5m36O4pyTNt_c&#xD;&#xA;>)

</details>

<details>

<summary>What is UTM?</summary>

A UTM link is a unique link that leads to your loyalty card installation page. It lets you track exactly which channel or source each customer came from.

**Example:**

You create a UTM tag called **Instagram** — now you know which customers installed the card from Instagram. You create another tag called **VIP Client** and share it with a specific customer to distribute to their friends — now you know which installs came through that referral.

There is no need to duplicate the card. You can create as many UTM links as you need on a single card.

For each UTM link you can also configure:

* **Stamps** — the number of welcome stamps awarded to the customer upon card issuance through this specific link. Overrides the card template default.
* **Expiration date of welcome stamps** — sets the expiration for the welcome stamps issued via this link.
* **Additional fields** — expand to set a custom **Title** and **Image** displayed on the enrollment form for this UTM link, so each campaign gets its own sign-up page.

For a full guide on UTM links see the dedicated article: [UTM links](/card-distribution/online/utm-links.md)

</details>

<details>

<summary>Reseller Option for AppSumo Members</summary>

This offer is no longer available. The promotion has ended and will not be repeated.

Customers who successfully purchased the reseller option before the deadline retain full access to their plan.

Codes from AppSumo cannot be purchased or redeemed.

</details>

<details>

<summary>What are the reseller option limits?</summary>

The reseller option has the following limits:

1 code = 2 sub-accounts

2 codes = 4 sub-accounts

3 codes = 6 sub-accounts

4 codes = 8 sub-accounts

5 codes = 10 sub-accounts

Additional sub-accounts above the limit will be charged at an additional $15/month for each one.

You can still set your own currencies and prices for plans, connect payment gateways and create integrations using API.

And we do NOT charge revenue sharing fees and additional commissions. We will keep these conditions until the end of our AppSumo Select listing. Immediately after completion we will introduce new limits for the reseller option, which will correspond to the standard conditions.

We are so excited to provide you the best opportunities as more as we can.&#x20;

Please take a look to updated Reseller deck:&#x20;

<https://docs.google.com/presentation/d/1bWIeek2Hchy9eimSAR1Bg0bqSCoTI9MqQ1xcRHbOgm0/edit?usp=sharing\\>
\
Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.

</details>

<details>

<summary>Can I redeem all the codes I buy under one account/email for now and then spread them out later to client accounts as they become available?</summary>

No. Codes from AppSumo cannot be purchased or redeemed. We do not plan to run this promotion again.

</details>