# 🎫Customers profile: coupon card

**LTV indicator in the card user profile.** For a cardholder, LTV represents the total amount of all their purchases since they joined the loyalty program (from the moment their loyalty card was issued). It is calculated as the *purchase sum* from visits — the same value used as revenue in ROI statistics.

### Coupon redemption

Coupons can be redeemed in the client’s profile by clicking on Redeem.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfuC4aTM9IxYgRfuThP_VJzfqUPpWA_lApQ7tglLgJeExsqSU_OJaCFzVtEeuJgqiqX_5okfv_MjLpWSO_xsjUvaqn9oAQqeNIJlVHKjamjVEEcMm-ES0iSyciZ_iw4RWTqD-g1?key=5QvbMeC0MqqIOXGHmxhR-A" alt=""><figcaption></figcaption></figure>

Enter the purchase amount then click ‘Apply’.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfBK_lNsRmt8PIXIKx-HysPykC_XcqJUKTR2w5INslYLwIhvCs7UQyKtccrvj1kXFD2ktBQ6mWfT169iyIOO_kJ6WgOrl6b79q5zvZqQSg9cpcj3umsBhrtsoZxu5kO-f_tOEFSew?key=5QvbMeC0MqqIOXGHmxhR-A" alt=""><figcaption></figcaption></figure>

Once redeemed, the status changes to ‘Redeemed’.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXczy7aF6L9KuH4gYttYdt1dQUoIEjE2r3U62LxxhE7M3Rs7HeTsKFQWFaBI8DKS5I0qK1Htjc4npxs9IKggfcS8xSwPgIiVTaPiFW7OeLm_hoaUltSyuefwEyWK1pHn9c5WiSwuGg?key=5QvbMeC0MqqIOXGHmxhR-A" alt=""><figcaption></figcaption></figure>

If the card is linked to a stamp or point card, the reward program will be changed in the customer’s profile.&#x20;

Note: If a coupon card is linked to a stamp or point card, and a customer installs the coupon card:

* That customer will not appear as an installed user under the stamp or point card.
* The installation is only recorded under the coupon card that the customer interacted with.<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXda7HgtHfZKyLukwTNGCkg0HZB47ZYqQdu1bKx7IHTPiggU4L0-JEDUJ-47zBvfYbdcPTsfk5HjwwSEPcAarWnETTjEHY-F_kfEY-rz65RFF1C_BhCdno3iQahfGSL7m0ycAvDNqg?key=5QvbMeC0MqqIOXGHmxhR-A" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.boomerangme.cards/customers-crm/customer-profile/customers-profile-coupon-card.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.