🎫Customers profile: coupon card

LTV indicator in the card user profile. For a cardholder, LTV represents the total amount of all their purchases since they joined the loyalty program (from the moment their loyalty card was issued). It is calculated as the purchase sum from visits — the same value used as revenue in ROI statistics.

Coupon redemption

Coupons can be redeemed in the client’s profile by clicking on Redeem.

Enter the purchase amount then click ‘Apply’.

Once redeemed, the status changes to ‘Redeemed’.

If the card is linked to a stamp or point card, the reward program will be changed in the customer’s profile.

Note: If a coupon card is linked to a stamp or point card, and a customer installs the coupon card:

• That customer will not appear as an installed user under the stamp or point card.

• The installation is only recorded under the coupon card that the customer interacted with.