📊New dashboard

You can switch between the old and new dashboards. You can also select the period for which all data will be displayed on the new dashboard. Revenue tab: This graph shows total revenue (Gross revenue). It includes Loyalty revenue and Referral revenue.

On the right, you can see the number of visits by repeat customers, new customers, and referrals for the selected period.

If you switch to the Visits tab, the graph will show the number of visits, and the revenue values will be on the right.

Lifetime value of a customer — LTV LTV = gross revenue / number of customers The Return on Investment widget shows how much revenue your loyalty has brought you per unit of currency spent. The difference from the previous period is shown as a percentage in the upper right corner. This applies to all values where this figure is shown as a percentage.

Finance section:

The upper left graph shows revenue from repeat customers, new customers, and referrals. Please note that a referral can be a repeat or new customer, so the sum of these three revenues will not always equal the total.

The upper right graph shows revenue from loyal customers as well as referrals.

The bottom left graph shows loyalty spending: the cost of paying the tariff and the cost of rewards on the reward card that you gave to your customers. The bottom right graph shows how much revenue, taking into account your costs, our service has brought you.

The “Average order value” graph shows your average check.

Richie AI:

This section is displayed if you have the AI option enabled.

This block is displayed for the entire time period.

Lift transactions per client: ((B - A) / A) * 100

Lift revenue per client: ((B - A) / A) * 100

The average number of visits and revenue per day is indicated next to the graph titles.

The graphs themselves show visits and revenue from groups A and B.

The average total number of visits and revenue received for the period is indicated next to the graph titles.

The graphs themselves show the number of visits and revenue from groups A and B.

These graphs show the difference in visits and revenue between groups A and B.

Lift visits, Lift revenue, Lift visited clients, Lift average spend are also calculated using the formula ((B - A) / A) * 100

Visits:

The widgets show: number of visits, total revenue, number of unique customers, average check for the selected period. The graphs show the number of visits and revenue during the period.

These graphs show the number of customers and the average check over the period.

Performance:

Enrollment rate = (number of customers in the selected period / total number of customers) * 100 Engagement rate = (customer visits during the selected period / total number of customers) * 100 Churn Rate - the percentage of customers who were in the previous period and did not visit during the selected period

The number next to the return rate graph shows the percentage return rate for the previous period. The return rate graph shows the number of customers who visited during the period. The activity graph shows the times when visits are most frequent.

Program members:

The graphs show the number of new customers per month, this year and last year, and the channels of installation.

These graphs show the ages and genders of your customers.

In the top 5 clients, you can see the ranking by revenue and visits.

Reputation management:

The graphs show ratings for the entire period and the average rating for the selected period.

Here you can sort the ratings by value.

Customer segments (RFM):

These graphs show the distribution of customers by segment, the distribution of revenue by segment, the average revenue per customer by segment, and the distribution of the number of payments by segment.

Points analytics:

The graphs show the dynamics of earning and spending points, stamps, and rewards.

Referral analytics:

The widgets show the number of cards and the number of customers in the referral program, referral conversion (number of referrals/number of card installations by referrals as a percentage), and revenue generated by referrals. The graph shows the dynamics of card installations under the referral program, and next to it is a list of referral customers.

Real timeline:

The table displays the latest transactions in real time.